If you feel you have not had the service you expected from the National Health Service and want to complain, the law says you have the right to have the support of an advocate.
Healthwatch Southampton works closely with the The Advocacy People, an independent charity who provide a free and confidential advocacy. They are able to support you in making a complaint about healthcare received in the SO14-19 area.
For more general information about making an NHS complaint outside of the SO14-19 area, please visit the Healthwatch England website.
NHS Complaints Advocates
- Help you write letters to the right people
- Go with you to meetings with medical professionals
- Give you the opportunity to speak confidentially to someone who is independent of the NHS
- Help you explore your options at every stage of the complaint
- Answer questions to help you make decisions
- Act on your direction rather than the wishes of others
The Advocacy People can:
- Generally support you with your NHS complaint
- Provide a Self Help Pack to help you manage your complaint
- Put you in touch with other people who can help you
- Involve an interpreter or a translator, if you need one
- Meet with you where you feel comfortable if you are not able to visit the office or speak on the phone
Contact The Advocacy People on 0330 440 9000 or
Text 80800, starting message with PEOPLE
or for more web advice click here
