Our Enter and View program gets to the heart of people’s experience of local health and social care services, assessing them from the patient perspective. It is one of our statutory services. Through the programme we help providers across a range of health and social care services identify changes that could improve patients’ experiences of those services.
By law, health and social care providers have a duty to allow a representative of Healthwatch to carry out an Enter and View visit The Local Government and Public Involvement in Health Act 2007
The Local Authorities (Public Health Functions and Entry to Premises by Local Healthwatch Representatives) Regulations 2013.
Because Enter and View is a statutory function for us, we’re able to choose if, when, how and where we carry out Enter and View visits, depending on our priorities.
What is Enter and View?
An Enter and View visit is an opportunity for us to listen to the views of the people using healthcare services, and make recommendations for improvements based on what you tell us.
Enter and View allows us:
- To go into health and social care premises to hear and see how people experience the service.
- To collect the views of people using the service at the point of delivery.
- To collect the views of carers and relatives of people using the service.
- To observe the nature and quality of services.
- To collate evidence-based feedback, based on people have told them on the day.
- To report to providers, regulators, Local Authority and NHS commissioners and quality assurers, the public, Healthwatch England and any other relevant partners.
- To develop insights and recommendations across multiple visits to inform strategic decision making at local and national levels.
Our Enter & View team
Our staff team are authorised representatives that can carry out Enter and View visits to local care homes, hospitals, and other health services: Amanda Kelly – Manager, Jo Payne and Emma Bowley – Community Development Workers.
You can read all the latest reports from our Enter and View visits on the Reports page
Please contact us for more information about Enter and View.