The CQC have published a resource for driving improvements at GP practices in your area. It’s a report called Driving improvement: Case studies from 10 GP practices.
They interviewed a wide range of staff at ten GP practices originally rated as inadequate or requires improvement. They wanted to know what common traits did these services have that helped them improve to either good or outstanding at their next inspection.
They found the biggest thing all of these practices had in common, was understanding everyone had a role to play in improving services. This included staff: clinical, nursing, administrative, and managerial, as well as patients. Could you help your local GP hear the patient voice and what improvements they want to see? Why not use the report as a talking point with your local practices?