The COVID-19 pandemic has put a huge strain on the NHS and also impacted how the public access health services. Staff at GP practices have been working hard to deliver the vaccine programme, catch up on the backlog of treatments and respond to new ways of working such as offering video and telephone consultations and providing online consultation software such as e-consult.
We’ve heard that these new ways of accessing GP services have worked well for some people, allowing them to save time and get the help they need, quickly. But for others it’s been more difficult, time consuming and frustrating to access support when they need it.
How you can help
We’ve already run a survey for GP staff to understand how their roles have changed during the pandemic, what practices do well, and what challenges they face.
Now we need to hear about your experiences of accessing GP services so we can help the NHS understand what is working well and what could be better, so that together we can find solutions.
Please help us by completing our questionnaire below:
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